Orders & Pre-order FAQs

How do I Pre-Order?

There is nothing extra to do for a pre-order. Select your products and checkout as per a normal transaction. 

Please note: We will wait until all your products are in stock before shipping your order.

When will my parcel arrive?

If we have your items in stock, please allow 2 days (incl weekends) for us to receive and process your order.

Postage times may vary depending on location. 

We hope postage times will be much quicker, however to be on the safe side please allow 5-7 business days as we monitor and update the courier time frames.

Can I cancel or add to my order?

As per our returns policy, we are not able to offer a cancellation or return for change of mind. However if we have not shipped your order (max 2 days prior to shipping) we absolutely can exchange items or add to your order with no additional shipping fees. 

But please email/message or DM me to sort this out for you (please quote your order number). 

Contact us

Shipping & Returns

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Postage & Handling

  • Australia Wide
  • $10 Flat rate shipping 
  • Spend $60 and get FREE Shipping
  • Please allow 5-7 days from time of processing 
  • We love packing your orders there is no charge for handling ❤︎

Pre Order FREE Shipping

Occasionally we will launch products that are available for pre-order only. To thank you for your patience we would love to offer you free shipping for your order with no minimum spend. Items will be marked 'Pre-Order Only' and free shipping applies to these items.

Refunds & Returns

Prior to your order being shipped: I am happy to exchange your items or offer you a credit to decide later. Please get in touch ASAP so I can organise this. 

Once your order has been posted: We do not offer refunds or exchange for change of mind. So please choose carefully.

Damages: We carefully inspect all products before sending, however If you have a fault with an item (and we are so sorry about that) please let us know and we will happily sort this out for you. Please note that although it is not your fault, items will need to be returned* to us prior to issuing a refund or exchange. 


*DIY Packs are exluded from our refund and returns policy 

Our Packaging Promise

Reduce

If we are able to, items will be either biodegradable or compostable and/or so will the packaging. This reduces the amount that will build up in land fill.

Biodegradable - Breaks down in landfill

Compostable - Suitable for a compost (in a supported environment it can add nutrients back into the earth) ❤︎

Reuse

If an item is not one of the above - It is an item that can be reused. 

Also out of our control, we sometimes receive items wrapped in plastic. We do not throw this away. Instead we reuse this to wrap and protect orders and hope that the end recipient will reuse this as well. 

We do not purchase any plastics for our shipping or labelling.

Recycle

We are constantly striving to reduce and reuse. However in the world we live in there is often something left over. In this case we choose recyclable items or packaging. 

We encourage you to do some research on what can be recycled in your area. 

I found a quick guide for Brisbane. If you click the link below you will be redirected to another site. 

recycle guide